ABOUT SENTIENT MACHINES
Sentient Machines is founded by Dr Danica Damljanovic, an expert on Natural Language Processing, and backed by an award-winning accelerator Entrepreneur First in London. Danica has worked with the SRI team who developed Siri, before it was acquired by Apple. She has published more than 40 publications cited over 1200 times, and a book on text analytics. Danica's passion for language and AI is embedded in Sentient Machines, where we have built an advanced AI platform that can analyse and improve human communication using natural language.
Our mission, to improve human communication is our belief that AI, used to positively assist humans, is stronger than AI or humans working independently. Utilising AI to empower people to both learn faster and enhance their lives meaningfully is our passion.
We have created a bespoke Natural Language Understanding platform that seamlessly plugs into call centre systems to give the next-generation AI understanding to human communication.
Sentient Analytics looks at 100% of calls in real time, providing instant deep insights that can enhance the productivity and effectiveness of call agents by 70%, drive personalised training, and increase the efficiency of QA teams by 90%.
Sentient Automate, not only improves customer experience by resolving repetitive cases immediately, but it intelligently delegates any unresolved calls to skilled agents. This automation results in massive cost reduction and transforms customer experience by reducing waiting times to zero and enabling 24/7 availability for support lines.
WHAT WE OFFER
Our platform is built using Java and Scala, and Python wrapped up as services for our Machine Learning algorithms, with MongoDB at the backend, and Play framework and React.js at the front end. We use google cloud in our development, docker, and Kubernetes. We use GitLab for collaboration and continuous integration. We are passionate about automating all our workflows and making testing and deployment as seamless as possible. We are not too proud of how we implemented search and will be looking into Elastic Search as soon as possible. We run weekly sprints and retros.
This is a rare opportunity to work with an AI company that is actually doing AI and has it in its core. There will be an opportunity for this role to move towards a more senior role as a CTO. As the first senior person in the team you will have the opportunity to make many decisions about the team practices, the stack, and even the UI.
We offer a market rate salary and equity in the company.
YOU AND YOUR SKILLS
You are a full stack engineer with experience in developing scalable and beautiful software. You are always interested to explore and learn new things, and you care about the code you write. You can build performant applications from scratch and you like to work in demanding, but rewarding environments. You love data and have passion and desire to learn about AI.
You don’t accept things as they are, you challenge things and strive to make a difference in the world. You have passion to optimise and improve.
Fluency in one of: Java, Scala, Python
Experience in one of: MongoDB, Elastic Search, Lucene, Solr, MySQL, Postgres
Docker, Linux, Kubernetes
Knowledge of continuous integration and continuous deployment processes
University level education in computer science, or equivalent experience
Experience with GCP and/or AWS
Experience with security standards such as ISO 27001
Knowledge of Hotjar and/or Google Analytics
Fluency in modern web frameworks such as: ReactJS, Angular, Coffeescript, Knockout.js, Bootstrap, etc.
Your main responsibility will be to maintain and constantly improve the current Sentient Analytics dashboard and implement the platform around Sentient Automate
If you are interested please send your CV to email@example.com or send us a note using the form below.