Customer experience

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improve effectiveness of call agents by 70%

Sentient Analytics helps improve agent performance by providing detailed customer emotion insights over time and call topics. 

Compliance and QA

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improve QA efficiency by 90%

Sentient Analytics highlights important events and hidden trends in all calls to ensure attention is paid on where it's most needed to provide excellent service.

Sales

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reduce churn & increase revenue up to 60%

Sentient Analytics highlights what customers are complaining about and why they are calling. Drill-down allows you to search every call by keyword.