Customer experience


improve effectiveness of call agents by 70%

Sentient Analytics helps improve agent performance by providing detailed customer emotion insights over time and call topics. 

Compliance and QA


improve QA efficiency by 90%

Sentient Analytics highlights important events and hidden trends in all calls to ensure attention is paid on where it's most needed to provide excellent service.



reduce churn & increase revenue up to 60%

Sentient Analytics highlights what customers are complaining about and why they are calling. Drill-down allows you to search every call by keyword.