Sentient Analytics is a scalable pay-as-you-go cloud-solution that provides in-depth analysis and insights of voice calls to support call centre quality, churn reduction and cost savings
improve effectiveness of call agents by 70%
Sentient Analytics helps improve agent performance by providing detailed customer emotion insights over time and call topics.
improve QA efficiency by 90%
Sentient Analytics highlights important events and hidden trends in all calls to ensure attention is paid on where it's most needed to provide excellent service.
reduce churn & increase revenue up to 60%
Sentient Analytics highlights what customers are complaining about and why they are calling. Drill-down allows you to search every call by keyword.
Sentient Automate is an automation platform which takes redirected calls and fully automates customer interactions for specific use cases to decrease call volume and reduce cost
No on-premise setup time
No client customisation required
No in-house data science expertise required