How is Artificial Intelligence (AI) Shaping the Future of Contact Centres? “How much” AI do you really need?

Hear from most influential people in your industry how is AI shaping the future of contact centres. Whether you are at the start of your exploration into the possibilities of Artificial Intelligence or have been using it for a while, it is natural to think about next best steps to achieve your goals, and how much (if any) AI can help.

We are compiling a report from top influencers in contact centres in your industry to answer these questions. The data you submit below will be treated as highly confidential, and you will receive a compiled report with valuable insights in your inbox within a week. This research is funded by UK’s innovative agency.

The report will help you benchmark against some of the most successful companies on the market, and give you an extensive insight into what solutions are working well and where you should look next to improve your bottom line, or your customer satisfaction.

Please fill in the form below - it will take 5 minutes - and we will be back in touch with a FREE report for you within a week.

WE TAKE YOUR PRIVACY AND PERSONAL DATA SERIOUSLY. The details you provide below will be anonymised and used towards compiling the report that we will share with you next week. The data you provide below will not be shared with any third parties.

5 Minutes to Spare? Take the Survey

All fields marked with * are required.

Name *
Has your team the experience in using AI-based products? *
Tick all that apply.
With introducing AI into my business, my primary goals are: *
Tick all that apply.
Please pick one answer below: *
Please pick one answer below:
We don't have speech analytics platform because it's too expensive.
I don't understand how AI can help me with my business.
I'm using conversational IVR so instead of my customers pressing options 1, 2, 3, etc. to talk to us, they can say what they want immediately as they phone the line.
AI might be useful, but it's too expensive.
AI is helping us in coaching our support staff.
AI is helping us in coaching our sales team.
Future contact centres will be largely automated.
Automated chatbots and voicebots will never be as good as humans.
Chatbots in contact centres will be able to replace humans.
We use chatbots in our contact centre to improve customer experience and cut waiting times.
We have our own data science team in house, and it's expanding.
By submitting this form I agree to Sentient Machines Terms of Use and Privacy Policy. You can read them by following the links at the bottom of this page. *

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About Sentient Machines

Sentient Machines is founded by Dr Damljanovic, a world-class expert on Natural Language Processing, who has worked with the SRI team who developed Siri, before it was acquired by Apple. She has published more than 50 publications and a book on text analytics cited over 1600 times. Danica's passion for language and AI is embedded in Sentient Machines, where they have built an advanced AI platform that can analyse and improve human communication using natural language.

The platform not only analyses 100% of speech and sentiment in order to transform the future of customer experience in call centres, but it can also significantly boost company productivity - a win/win.