How Does It Work?

We apply the latest algorithms in deep learning and natural language processing to first transcribe your audio file into text, and then apply our natural language understanding algorithms to determine emerging trends in your conversations and most common reasons for various emotional states such as frustration.


Sentient workflow

01. analyse calls

We apply  our unique deep learning algorithm to determine the most common reasons why people call, or the language that lead to the highest customer satisfaction.

02. highlight emotion

Our unique sentiment analysis algorithm combines both words and the acoustic features in your calls such as high energy in angry conversations, to determine the emotional state of the parties involved.

03. take action and monitor trends

As you take action to address the identified trends, we monitor the impact of these changes in real-time.