What are Trends for Customer Experience?

The single most important thing that companies can do is to understand and embrace the importance of emotion in CX.
— Rick Parrish, Principal Analyst at Forrester
Personalization creates a better customer experience
— Customer Service And Customer Experience Trends For 2017 - forbes.com
Customer Service becomes Self Service with the help of AI
— Customer Service And Customer Experience Trends For 2017 - forbes.com