Eihab (LinkedIn) is a senior professional in his field, and has worked with a diverse range of customer service & sales organisations, including those in the Financial Services, Media, Telecom, Hi-tech, Healthcare and Automotive sectors. He is joining Sentient Machines to bring his leadership skills and focus on commercial client engagement and strategy.
Eihab’s 30-years experience spans:
- Global contact centre outsourcing (14 years) - where he held strategic responsibility for the development of a number of high-profile, pan-European client operations. Including Phillips, American Express and Olivetti many other leading brands on a UK basis.
- Consultancy (12 years) - in 1999 he formed his own consultancy specialising in customer engagement, and later founded Lighthouse Consulting Europe in 2004, providing subject matter expertise across all aspects of customer management, in sales and marketing operations. Including: GSK, Orange, Cendant Europe, eBookers, Nuffield Health and The Economist Group.
- Telegraph Media Group (6 years) – in 2012 he joined the Telegraph’s commercial division as Customer Engagement Director, at a time when it was transforming its digital propositions, devising customer engagement strategies for sales and service performance.
Eihab will be combining his work for Sentient Machines with consultancy, developing commercial opportunities and providing added value through the practical application of the Sentient Machines platform. Most recently he was Customer Engagement Director at the Telegraph Media Group