Our team is a rare combination of the expertise in AI, NLP and emotion understanding, with industry experts in contact centre industry, strategy, and sales.

Danica

Danica Damljanovic, PhD

CEO & Founder

Danica has over 16 years experience in AI and NLP, and over 5 years in entrepreneurship, and has worked with the SRI team that developed Siri, and in Recordsure analysing human-to-human conversations. As an internationally recognised scientist Danica has published more than 50 publications, and a book on text analytics, cited over 1600 times. She received her PhD in AI and NLP from the University of Sheffield.

Gary Wood.jpg
image1.jpeg

Gary Wood

Chief Intonation Officer

Gary has a deep understanding of voice and human emotion having worked as a Voice teacher to actors from both the UK and overseas - as well as having previously been a professional actor himself for well over a decade. Prior to this Gary spent 4 years working in Customer Service.
Today, he combines his experience in order to help clients harness the power of voice on their quest to providing great service and ensuring all customers are treated fairly and ethically.

Claire-Marie Hall

Chief Voice Analyst

With an attuned ear for emotion and sentiment, Claire has worked for over a decade as a professional actor. Having gained a degree from one of London's most established drama and vocal study institutions - Mountview Academy of Dramatic Arts, she has appeared in leading roles in various productions across London's West End and large scale national tours. Her latest project is based in verbatim theatre, an audio-documentary form of performance where she is able to connect her expertise in both acoustic emotional understanding and theatrical delivery.

Flavio_Roli-triangle.jpg

Flavio Poli

Go-To-Market Strategy

Flavio is Co-Founder & Partner April Strategy LLP where he helps clients find new ways to create value. His emphasis is on inspiring fresh thinking and translating aspiration into delivery.

Flavio's specific areas of expertise are FMCG (esp. Food Drink), Automotive and Financial Services and he has extensive global experience including EMEA, South East Asia and China.

Xingyi Song

Xingyi Song, PhD

Speech and NLP Advisor

Initially trained as a System Control Engineer Xingyi moved to AI/NLP soon after graduating. He completed his MSc and PhD studies at the NLP group, at the University of Sheffield, working on Machine Translation. After finalising his PhD, he worked as machine translation engineer and on the cutting edge research projects such as Kconnect, working on several medical domain NLP tasks, including sentiment analysis, name entity recognition, suicidal ideation detection, and Semantic indexing.

 

simon.jpg

Simon Shaw

Industry Adviser

Internationally experienced, strategic customer contact professional with a strong track record of leading customer experience and operational transformation initiatives across a range of industry sectors. Recent experience includes delivering a strategic Omni-channel technical and people driven solution across all customer touch points. Has worked for a range of organisations including; Expedia, Eurostar, Carnival Cruises, Gatwick & Stansted Airports, onefinestay, Guinness and BBC.