Sentient Analytics is a scalable pay-as-you-go cloud-solution that provides in-depth analysis and insights of voice calls to support call centre quality, churn reduction and cost savings

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improve effectiveness of call agents by 70%

Sentient Analytics helps improve agent performance by providing detailed customer emotion insights over time and call topics. 

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improve QA efficiency by 90%

Sentient Analytics highlights important events and hidden trends in all calls to ensure attention is paid on where it's most needed to provide excellent service.

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reduce churn & increase revenue up to 60%

Sentient Analytics highlights what customers are complaining about and why they are calling. Drill-down allows you to search every call by keyword.


Sentient Automate is an automation platform which takes redirected calls and fully automates customer interactions for specific use cases to decrease call volume and reduce cost

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Platform Benefits

  • No on-premise setup time

  • No client customisation required 

  • No in-house data science expertise required

Press Coverage

TechCrunch "Sentient Machines uses deep learning to bring customer understanding to the call center industry."

TechCrunch

"Sentient Machines uses deep learning to bring customer understanding to the call center industry."

Wired Magazine "This startup uses speech-to-text software to help call centres speed up their work. Its co-founders - Danica Damlijanovic and Lorenz Fischer - both have deep learning PhDs."

Wired Magazine

"This startup uses speech-to-text software to help call centres speed up their work. Its co-founders - Danica Damlijanovic and Lorenz Fischer - both have deep learning PhDs."

Entrepreneur First (EF) "Using deep learning to bring customer understanding to the call centre industry."

Entrepreneur First (EF)

"Using deep learning to bring customer understanding to the call centre industry."

 

Sign Up for an EXCLUSIVE Demo Session

 

Please submit your email address to receive an invitation to our live demo session:

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To see the analysis on your data all you need to do is give us access to 1000 hours of your calls. That's it. No labels, no upfront costs, no data scientists. We will deliver a user-friendly dashboard for you to instantaneously receive an overview of your calls.

 

 

What are Trends for Customer Experience?

The single most important thing that companies can do is to understand and embrace the importance of emotion in CX.
— Rick Parrish, Principal Analyst at Forrester
Personalization creates a better customer experience
— Customer Service And Customer Experience Trends For 2017 - forbes.com
Customer Service becomes Self Service with the help of AI
— Customer Service And Customer Experience Trends For 2017 - forbes.com