Demo

Our platform

seamlessly plugs into cloud-based telephony providers at low cost. 100% of call recordings are transcribed and analysed using our advanced natural language processing algorithms, providing the benefits of increased revenue, and turning missed sales into up-selling opportunities.

Wired Magazine   "This startup uses speech-to-text software to help call centres speed up their work. Its co-founders - Danica Damlijanovic and Lorenz Fischer - both have deep learning PhDs."

Wired Magazine

"This startup uses speech-to-text software to help call centres speed up their work. Its co-founders - Danica Damlijanovic and Lorenz Fischer - both have deep learning PhDs."

Entrepreneur First (EF)   "Sentient Machines was founded by Danica and Lorenz who met each other just before the EF program started. Coincidentally, Danica has cited Lorenz in her PhD thesis, years before they met at EF."

Entrepreneur First (EF)

"Sentient Machines was founded by Danica and Lorenz who met each other just before the EF program started. Coincidentally, Danica has cited Lorenz in her PhD thesis, years before they met at EF."

Customer experience

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improve effectiveness of call agents by 70%

Sentient Analytics helps improve agent performance by providing detailed customer emotion insights over time and call topics. 

Compliance and QA

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improve QA efficiency by 90%

Sentient Analytics highlights important events and hidden trends in all calls to ensure attention is paid on where it's most needed to provide excellent service.

Sales

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reduce churn & increase revenue up to 60%

Sentient Analytics highlights what customers are complaining about and why they are calling. Drill-down allows you to search every call by keyword.


Sentient Automate is an automation platform which takes redirected calls and fully automates customer interactions for specific use cases to decrease call volume and reduce cost

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Platform Benefits

  • No on-premise setup time

  • No client customisation required 

  • No in-house data science expertise required

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To see the analysis on your data all you need to do is give us access to 1000 hours of your calls. That's it. No labels, no upfront costs, no data scientists. We will deliver a user-friendly dashboard for you to instantaneously receive an overview of your calls.

 

 

What are Trends for Customer Experience?

The single most important thing that companies can do is to understand and embrace the importance of emotion in CX.
— Rick Parrish, Principal Analyst at Forrester
Personalization creates a better customer experience
— Customer Service And Customer Experience Trends For 2017 - forbes.com
Customer Service becomes Self Service with the help of AI
— Customer Service And Customer Experience Trends For 2017 - forbes.com

More news:

  • 21 June, 2019. Dr Danica Damljanovic, Founder of Sentient Machines in the list of the top tech innovators to watch in Europe! Thanks @siftede Read more here.

  • 6 July, 2018: Sentient Machines joins GovStart 2018 to bring innovation while saving massive costs to the government. Read more here.

  • 15 May, 2018: Eihab Mohamed joins Sentient Machines adding additional leadership and focus to commercial client engagement and strategy, in support of Sentient Machines’s growth plans.

  • 22nd February, 2018: Read about future of chatbots from the CognitionX evening where we shared a stage with the inventor of Alexa and other influential founders.

  • 30th July, 2017: We went to DeepHack.Turing Summer school-hackathon to talk about building dialogue systems.