Demo

Our platform

seamlessly plugs into cloud-based telephony providers at low cost. 100% of call recordings are transcribed and analysed using our advanced natural language processing algorithms, providing the benefits of increased revenue, and turning missed sales into up-selling opportunities.

Wired Magazine   "This startup uses speech-to-text software to help call centres speed up their work. Its co-founders - Danica Damlijanovic and Lorenz Fischer - both have deep learning PhDs."

Wired Magazine

"This startup uses speech-to-text software to help call centres speed up their work. Its co-founders - Danica Damlijanovic and Lorenz Fischer - both have deep learning PhDs."

Entrepreneur First (EF)   "Sentient Machines was founded by Danica and Lorenz who met each other just before the EF program started. Coincidentally, Danica has cited Lorenz in her PhD thesis, years before they met at EF."

Entrepreneur First (EF)

"Sentient Machines was founded by Danica and Lorenz who met each other just before the EF program started. Coincidentally, Danica has cited Lorenz in her PhD thesis, years before they met at EF."

Customer experience

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improve effectiveness of call agents by 70%

Sentient Analytics helps improve agent performance by providing detailed customer emotion insights over time and call topics. 

Compliance and QA

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improve QA efficiency by 90%

Sentient Analytics highlights important events and hidden trends in all calls to ensure attention is paid on where it's most needed to provide excellent service.

Sales

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reduce churn & increase revenue up to 60%

Sentient Analytics highlights what customers are complaining about and why they are calling. Drill-down allows you to search every call by keyword.

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To see the analysis on your data all you need to do is give us access to 1000 hours of your calls. That's it. No labels, no upfront costs, no data scientists. We will deliver a user-friendly dashboard for you to instantaneously receive an overview of your calls.

 

 
The single most important thing that companies can do is to understand and embrace the importance of emotion in CX.
— Rick Parrish, Principal Analyst at Forrester