How Does It Work?

We apply the latest algorithms in deep learning and natural language processing to first transcribe your audio file into text, and then apply our natural language understanding algorithms to determine emerging trends in your conversations and most common reasons for various emotional states such as frustration.


Sentient workflow

01. analyse calls

We apply  our unique deep learning algorithm to determine the most common reasons why people call, or the language that lead to the highest customer satisfaction.

02. highlight emotion

Our unique sentiment analysis algorithm combines both words and the acoustic features in your calls such as high energy in angry conversations, to determine the emotional state of the parties involved.

03. take action and monitor trends

As you take action to address the identified trends, we monitor the impact of these changes in real-time.

Sentient Analytics is a scalable pay as you go cloud-based solution that uncovers emerging unknown unknowns in phone calls


Reduce customer churn and save costs with our affordable and scalable solution:

  • Zero setup time
  • Zero customisation required
  • Zero in-house expertise required

Increase revenue by understanding the language that leads to higher customer satisfaction:

  • Analyse and learn from call conversations in real time
  • Discover hidden trends and weaknesses of a company's business
  • Monitor trends



Try our free live demonstration of Sentient Analytics.


Please submit your email address to receive a link to our live demo:


To see the analysis on your data all you need to do is give us access to 1000 hours of your calls. That's it. No labels, no upfront costs, no data scientists. We will deliver a user-friendly dashboard for you to instantaneously receive an overview of your calls.