Founded by a world-class scientist Dr Danica Damljanovic, and backed by the award-winning Entrepreneur First, Sentient Machines is on a mission to create the next break-throughs in natural language understanding.

 

Sentient Machines builds machine learning products to turn analysis of natural language interactions into data-driven business decisions. Employing cutting edge research in natural language processing, machine learning and BigData analytics, to process swaths of data and provide you the insights you need to improve your products, services and improve user satisfaction.

 

Our team is a rare combination of the expertise in AI, NLP and emotion understanding, with industry experts in contact centre industry, strategy, and sales.

Danica

Danica Damljanovic, PhD

CEO & Founder

Danica has over 16 years experience in AI and NLP, and over 5 years in entrepreneurship, and has worked with the SRI team that developed Siri, and in Recordsure analysing human-to-human conversations. As an internationally recognised scientist Danica has published more than 50 publications, and a book on text analytics, cited over 1600 times. She received her PhD in AI and NLP from the University of Sheffield.

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Gary Wood

Chief Intonation Officer

Gary has a deep understanding of voice and human emotion having worked as a Voice teacher to actors from both the UK and overseas - as well as having previously been a professional actor himself for well over a decade. Prior to this Gary spent 4 years working in Customer Service.
Today, he combines his experience in order to help clients harness the power of voice on their quest to providing great service and ensuring all customers are treated fairly and ethically.

Claire-Marie Hall

Chief Voice Analyst

With an attuned ear for emotion and sentiment, Claire has worked for over a decade as a professional actor. Having gained a degree from one of London's most established drama and vocal study institutions - Mountview Academy of Dramatic Arts, she has appeared in leading roles in various productions across London's West End and large scale national tours. Her latest project is based in verbatim theatre, an audio-documentary form of performance where she is able to connect her expertise in both acoustic emotional understanding and theatrical delivery.

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Flavio Poli

Go-To-Market Strategy

Flavio is Co-Founder & Partner April Strategy LLP where he helps clients find new ways to create value. His emphasis is on inspiring fresh thinking and translating aspiration into delivery.

Flavio's specific areas of expertise are FMCG (esp. Food Drink), Automotive and Financial Services and he has extensive global experience including EMEA, South East Asia and China.

Xingyi Song

Xingyi Song, PhD

Speech and NLP Advisor

Initially trained as a System Control Engineer Xingyi moved to AI/NLP soon after graduating. He completed his MSc and PhD studies at the NLP group, at the University of Sheffield, working on Machine Translation. After finalising his PhD, he worked as machine translation engineer and on the cutting edge research projects such as Kconnect, working on several medical domain NLP tasks, including sentiment analysis, name entity recognition, suicidal ideation detection, and Semantic indexing.

 

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Simon Shaw

Industry Adviser

Internationally experienced, strategic customer contact professional with a strong track record of leading customer experience and operational transformation initiatives across a range of industry sectors. Recent experience includes delivering a strategic Omni-channel technical and people driven solution across all customer touch points. Has worked for a range of organisations including; Expedia, Eurostar, Carnival Cruises, Gatwick & Stansted Airports, onefinestay, Guinness and BBC.

Open Positions

OUR MISSION 

Sentient Machines was founded by an award winning expert on Natural Language Processing who helped bring Siri to life. We are an investor backed AI startup with ground breaking technology demonstrating that emotional intelligence is not only possible in sentient machines, but completely necessary. Our platform is leveraging University PhD collaboration with 25+ algorithms running in parallel, understanding context and emotion for ultimate human/computer synergy. 

We’re starting with transforming call centres as our platform gives full transparency of contact centre communication, categorising and flagging emerging issues, non-compliance, and agent performance challenges.  Helping companies harness conversational intelligence to drive transformative outcomes such as increased team efficiency by 90%, reducing compliance risk by 20%, and saving costs of manual call reviews by more than 60%.

WHAT WE OFFER

We are a group of fun and talented individuals with a passion and drive to create innovative technology and challenge the status quo. This is a rare opportunity to work with an AI company that is actually doing AI.

You will have the opportunity to make key decisions about the strategy and business, and you will be working closely with the founder and CEO. You will have the opportunity to grow with the company, and gain more responsibility as the sales team grows.

We offer a market rate salary and equity in the company. Other benefits include pension, private health insurance, learning and development support, a creative and dynamic work environment that lets you drive and design the team you want to work with.

 

YOU AND YOUR SKILLS

You are passionate about sales strategy and company growth, and enjoy communication with others.

Required skills:

  • Sales strategy, forecasting and revenue operations

  • Creative, out of the box thinking

  • 3+ years experience in a dynamic environment like a startup, high growth company, or consultancy

Desired skills:

  • Understanding the UK market for high-level call centres and customer support especially in the regulated industries such as financial services

  • Network in the UK regulated industries like finance, insurance is a bonus

  • Experience selling software as a service is a bonus

  • SaaS lead generation and sales experience in £50k to £2m target contracts, using multiple channels including calls, email, and LinkedIn, is a bonus

  • Willingness to embrace marketing with sales

  • Competitor analysis, market research

Role: 

  • You will be working closely with the founder and CEO, shaping the early stages of the growth, and the  future of the company

  • Your initial goal will be to drive customer acquisition and bring new leads to the business. You will be attending customer discovery and sales meetings with the rest of the team, and there is a potential to gradually transition into a more sales focused role while hiring for reps to do lead generation.

  • You’ll be managing our sales pipeline in our CRM system and open to improving our current processes around customer acquisition

  • You’d be involved in discussions around existing leads and strategies to increase conversion rates

  • Suitable for a dynamic and goal-focused individual, a bright and energetic profile that has extraordinary communication skills and doesn’t take No for an answer

  • Reporting directly to the CEO, you will be responsible for meeting the overall revenue objectives by delivering commercial revenue streams including new business revenue and account expansion targets, organic growth and defining a scale up strategy to deliver results.

  • You will work cross functionally with Sales, Marketing, Customer Success, and Product teams and key stakeholders in the leadership team to ensure we go to market in the best possible way.

HOW TO APPLY

Email jobs@sentientmachines.tech with your CV and cover letter.

Sales Operations Lead

Natural Language Processing and Deep Learning Scientist

OUR MISSION

Sentient Machines was founded by an award winning expert on Natural Language Processing who helped bring Siri to life. We are an investor backed AI startup with ground breaking technology demonstrating that emotional intelligence is not only possible in sentient machines, but completely necessary. Our platform is leveraging University PhD collaboration with 25+ algorithms running in parallel, understanding context and emotion for ultimate human/computer synergy. 

We’re starting with transforming call centres as our platform gives full transparency of contact centre communication, categorising and flagging emerging issues, non-compliance, and agent performance challenges.  Helping companies harness conversational intelligence to drive transformative outcomes such as increased team efficiency by 90%, reducing compliance risk by 20%, and saving costs of manual call reviews  by more than 60%.

WHAT WE OFFER

We are a group of fun and talented individuals with a passion and drive to create innovative technology and challenge the status quo. This is a rare opportunity to work with an AI company that is actually doing AI!

You will be working closely with the founder and CEO, as well as AI scientists and customer success team so you can fully understand how the product is used and what would be best ways to improve it further. You will have the opportunity to grow with the company, and gain more responsibility, as well as learn about AI and Machine Learning.

We offer a market rate salary and equity in the company. Other benefits include pension, private health insurance, learning and development support, a creative and dynamic work environment that lets you influence the team you want to work with.

YOU AND YOUR SKILLS

Ideally, you studied or have a lot of experience in Natural Language Processing, Machine Learning and Neural Networks. You are passionate about language and how people use it to express themselves, their feelings and emotions.

Our platform is built using Java and Scala, and Python wrapped up as services for our Machine Learning algorithms, with MongoDB at the backend, and Play framework and React.js at the front end. We use google cloud in our development, docker, and Kubernetes. We use GitLab for collaboration and continuous integration. We are passionate about automating all our workflows and making testing and deployment as seamless as possible. We run weekly sprints and retros.

 

Required qualifications:

  • PhD in computer science and AI, or equivalent

  • Fluency in at least one of the following: Java, Python, or Scala

  • Passion to work with new technologies and learning

  • Experience using one of the well known frameworks for deep learning such as TensorFlow

  • Experience in working with Linux

  • Passion for what you do

 

Desired qualifications:

  • Experience in solving problems through building deep learning algorithms

  • Experience in putting experimental code into production

  • Passion for learning new languages

  • Experience with GCP and/or AWS

  • Knowledge of continuous integration and continuous deployment processes

  • Experience with one of: MongoDB, Elastic Search, Lucene, Solr, MySQL, Postgres

 

Your main responsibility would be to improve existing and build new algorithms used in natural language understanding using the latest improvements in deep learning.

HOW TO APPLY

If you are interested please send your CV to jobs@sentientmachines.tech.