Your opportunity

See your numbers in
60 seconds

Tell us about your contact centre. Results update as you type. Move the priority sliders to reflect what matters most to your business right now.

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Your contact centre
Conversations per month
Enter 0 if not applicable
Sales performance
Percentage of calls that result in a sale or renewal
Used to calculate conversion uplift opportunity
Proportion of calls that are sales or renewal conversations
0% 100% 30%
Default 30% is typical for a mixed service and sales centre.
Your priorities right now

Move each slider to reflect how important this area is to your business today. This tailors your results, and when you book a briefing, it helps us focus the conversation on what matters most to you.

Proposition
LowHigh
Financial performance and agent development Conversion, attrition, coaching, onboarding speed
MED
Compliance and regulatory risk Vulnerable customers, Consumer Duty, conduct risk
HIGH
Complaints and escalation reduction Complaint prediction, repeat contact, CSAT
MED
Financial
Performance
Engine
Medium priority
,
,
Attrition saving,
Conversion uplift,
Regulatory
Risk
Shield
High priority
,
,
QA automation saving,
Vulnerability identification,
Escalation
& Complaints
Suite
Medium priority
,
,
Repeat contact saving,
Complaint cost avoidance,
Your highest priority: Compliance
Interactions currently outside your compliance review
Calculating…
Based on your volumes and the UK industry average review rate of 4%.
Total indicative annual opportunity
Calculating…
Over 12 months from deployment. Excludes regulatory risk exposure above.
How these figures are calculated: Your inputs are combined with published UK industry benchmarks to produce indicative estimates. These are not a guarantee of outcomes. Benchmarks: average agent salary £26,000 (ONS 2024) B7 annual attrition 35% (Contact Babel 2024) B7 agent replacement cost £20,000 (McKinsey 2023) B7 manual QA review rate 4% (Contact Babel 2024) B7 FOS upheld complaint cost £800 (Financial Ombudsman 2023/24) B7 repeat contact rate 20% (Contact Babel 2024). Inputs are not stored or shared.
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