Emotionally Intelligent AI
AI that knows how your customers really feel.
The Emotional Intelligence Engine built for CX and compliance monitoring.
What if all your agents performed as well as your best agents?
When agents don’t understand how customers feel, compliance risks grow. When customers feel misunderstood, they churn.
Our Emotional Intelligence Engine reveals how customers really feel. In real time. So your agents and bots perform better, your sales grow and your CSAT scores soar.
It’s time to change the way your customers experience compliance.
Improve customer experiences
Reduce churn and make more customers happy with agents who understand them.
Elevate agent performance
Reduce resolution times by more accurately predicting what customers need.
Increase the efficiency of compliance
Identify vulnerable customers by rapidly detecting apathy, confusion and sarcasm.
How emotionally intelligent are your agents?
Get a free analysis of 5 customer interactions within 24 hours.
AI that scales Emotional Intelligence in real time
Emotional Analytics Dashboard
Show your board, senior managers and CX leaders how customers feel in near-real time.
Customer-first Compliance Dashboard
Actively manage quality assurance and compliance monitoring based on customer reactions.
Emotional Intelligence Assistant
Give every agent a real-time assistant that accurately interprets customer emotions, and assists with next best action.
The Emotional Intelligence Engine
Our multimodal AI is powered by more than 25 algorithms using a self-learning deep neural network to interpret over 500 nuanced emotions, behaviours and events.
Understands what is said, what’s not said and how it’s said based on audio and text.
Makes real-time suggestions based on pitch, pace and pauses.
Analyses conversations based on millions of previous customer interactions.
OUR CUSTOMERS
Zopa
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The Telegraph
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Vonage
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Pepperstone
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Home Office
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Nationwide
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Octopus Energy
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Blue Sky
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Zopa 〰️ The Telegraph 〰️ Vonage 〰️ Pepperstone 〰️ Home Office 〰️ Nationwide 〰️ Octopus Energy 〰️ Blue Sky 〰️
“The Sentient platform let me identify which agents needed further training - saving me time by reducing the amount of people I had to coach, but also allowing me keep on top of my training requirements for those agents most in need”
Phil B., Customer Service Coach at Vonage
“This technology is extremely valuable, both in terms of enabling companies to better understand their customers, but also to ensure that automation is not delivered at the expense of customer experience.”
Aaron D., Head of Customer Engagement at The Telegraph
“Sentient has been an absolute game-changer. I have used a variety of different call monitoring programs over the last 11 years and I have never been able to focus on the more important/high-risk calls. I’m no longer searching for a needle in a haystack."
Steph H., Senior Compliance Manager at Pepperstone
Let’s Talk
How would your business benefit from more emotionally intelligent agents? Let’s see how we can help.
