On October 17th 2025, Sentient Machines was awarded the AI Winner at the Jersey TechAwards. Click here to learn more.

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On October 17th 2025, Sentient Machines was awarded the AI Winner at the Jersey TechAwards. Click here to learn more. 〰️

Are your customers treated fairly?

Get a data-driven audit of recent customer interactions and receive a bonus report: How emotionally intelligent are your agents?

Reduce risk, improve policy compliance, and boost customer loyalty.

✅ Interaction-level scoring

✅ Emotionally intelligent behaviours and coaching opportunities

✅ Actionable recommendations and prioritised remediation

✅ Secure, privacy-first processing

Choose a package
Talk to Sales

Quick Pricing

Per-interaction tiers — transparent, predictable pricing.

Starter 20,000 interactions

Useful for small pilots £0.075/interaction — £1,500 total

Growth 100,000 interactions

Scale with confidence £0.025/interaction — £2,500 total

Enterprise 500,000 interactions

Deep, organisation-wide insights £0.014/interaction — £7,000 total

All packages are subject to £1,250 set up fee and include the bonus Agent Emotional Intelligence report, prioritised remediation plan, and a 60‑minute walkthrough with our analysts.

Packages & what's included

  • Starter - 20,000 interactions

    Ideal for pilots and compliance checks for a single channel.

    • Fairness scoring per interaction

    • Aggregate fairness dashboard

    • Agent EQ report (sample of top agents)

    • Executive summary

    • 60-min walkthrough

    Request Audit

  • Growth - 100,000 interactions

    For multi-channel programs and deeper agent analysis.

    • Everything in Starter

    • Agent EQ for all active agents

    • Prioritised remediation plan

    • CSV export of scored interactions

    • 60-min walkthrough + 30-min follow up

    Request Audit

  • Enterprise — 500,000 interactions

    Full program for compliance, risk, and CX transformation.

    • Everything in Growth

    • Longitudinal trend analysis

    • Custom fairness rules & regulatory mapping

    • On-site or remote training session

    Request Audit

How it works

1. Upload

Securely upload your interactions (chat, email, voice recordings). We support common formats and will guide you through minimal PII handling.

2. Analyse

We run a fairness model across interactions, tag risk areas, and calculate agent-level emotional intelligence markers from language and tone features.

3. Deliver

Receive a PDF executive summary, raw scored outputs, and a prioritised remediation plan. Optional walkthrough and training included.

Sample deliverables

  • Interaction-level fairness score (0–100)

  • Risk tagging (bias, neglect, escalation failures)

  • Agent emotional intelligence metrics: empathy, regulation, responsiveness

  • Prioritised remediation with quick-win recommendations

Security & privacy

We encrypt data in transit and at rest, follow strict data minimisation, and can sign NDAs or process only metadata on request. We provide a data handling guide during onboarding.

Frequently asked questions

  • Typical turnaround: 5–10 business days for Starter, 10–20 for Growth, 2–6 weeks for Enterprise depending on data complexity.

  • Yes — we prefer to work with audio files, and we can also accept transcripts.

  • We use validated linguistic markers plus contextual models to estimate EI behaviours. The report is intended as an evidence-based coaching tool, not a final HR decision.

Get started

Select a package above or contact our team for a custom quote.

Get in touch