12 December 2023

“Sentient Machines, an innovative UK AI company founded by an award winning AI PhD expert, is excited to announce today it is partnering with the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations to elevate customer and employee experiences in real time.” Read the full press release here.

12 December 2023

Join us in Amsterdam to discuss how Sentient Machines can empower your Genesys experience!

Sentient Machines in top 100 AI in Fintech Companies list

Sentient Machines was recognised as an industry leader. It was featured on the 2022 list of the top 100 AI in Fintech companies.

Read the report here.

Sentient Machines at the Global RegTech Summit London 2022

Sentient Machines CEO & Founder, Dr Danica Damljanovic had the great pleasure of presenting at 2022’s Global RegTech Summit.

Watch the insightful presentation in full.

Webinar: How to Predict NPS Detractors in Your Speech Analytics Platform?

This informal webinar is a discussion of discoveries after analysing millions of customer interactions from enterprise clients including Vodafone, Thames Water, British Gas, and many more.

No thinly veiled vendor white paper. No sales pitch. Just some fascinating data with an awesome bunch of participants. JOIN US!

Using AI to Identify, Serve and Care for Vulnerable Customers in Call Centres - free ebook

Are you confident your business, employees and processes aren’t negatively impacting vulnerable customers and compounding their already difficult circumstances?

Download our FREE ebook and find out how to identify, serve and care for your most at risk customers.

Fireside Chat with Award-winning Call Centre Expert Dave D’Arcy

This informal chat is inspired by an off the cuff remark Dave made during a recent video catch up, that “Forgiveness is easier than permission”. It struck me as a deep insight into achieving optimal customer excellence, derived from decades of experience.

JOIN US to discuss optimal ways of putting this concept into practice within call centres.

Emotive CX for Customer Interaction Webinar

In partnership with Brainfood

Join Brainfood's Martin Hill-Wilson, and Sentient Machines' Dr Danica Damljanovic as they explore how Emotive CX for Customer Interactions works in practice and can be introduced as a contact centre competency.

CLICK HERE for further info and to secure your free place for this not-to-be-missed event.

Self-Healing CX WebinaR Series

In partnership with Artisiam

Get crucial business insights from award-winning CX and AI experts as part of our brand new webinar series starting this month.

CLICK HERE for further info on each instalment and to secure your free place for this not-to-be-missed series.

FREE SPEECH AND EMOTION ANALYSIS FOR 3 LUCKY SMEs!

After the huge success of our Easter Giveaway earlier this year and with the current pandemic forcing many contact centre teams to adapt to remote working, we have decided to offer 3 additional SMEs the chance to receive 5 hours of FREE speech and emotion analysis on their customer calls!

Applications open on Tuesday 8th September. Spaces are strictly limited.

Click here for more info and to register your interest.

How To Craft Emotion-Centric Customer Service Interactions

Sentient Machines CEO and Founder, Dr Danica Damljanovic recently gave an exciting talk on the use of AI in understanding and harnessing emotion in Customer Experience.

For those that missed the event, the talk is free-to-view HERE.

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Emotion In Customer Experience Online Conference

On Wednesday 22nd July 2020, hear Sentient Machines CEO and Founder Dr Danica Damljanovic speak on how to craft emotion-centric customer interactions at this exciting online event.

Find out more and register here: http://cx-emotion.com/

Easter Giveaway!

We’re giving 5 hours of FREE speech and emotion analysis to 5 eligible SMEs!

More info can be found on the announcement page.

We will be giving our subscribers exclusive first access to the offer on Monday 6th April 2020, so sign up now to become a winning SME business!

Good luck!

Important Update - Coronavirus (COVID-19)

As new coronavirus (COVID-19) cases continue to rise in many parts of the world, we want to assure our customers and partners of our ongoing commitment to deliver high-quality service and a safe environment for our employees throughout the current situation.

We are confident that coronavirus will not impact the services we operate nor the continuous improvement and development of our technology. Our commitment to our customers and partners around the world will remain our priority.

To learn more about the steps we are taking, CLICK HERE.

We wish you all good health and thank you for your continued trust in us.

new webinar series with Dr Danica damljanovic and eihab mohamed

Our brand new webinar series featuring top contact centre and AI experts will kick off with the first session from our Customer Engagement expert, Eihab Mohamed and our AI expert and Founder, Dr Danica Damljanovic - in March 2020!

The series will cover practical steps of implementing AI within contact centres, as well as benefits and other considerations. Sessions will include:

• Measuring Emotion with AI

• NPS vs. Sentiment Analysis

• Making Sense of Sentiment

• Demystifying AI

The dates will be announced shortly. In the meantime, CLICK HERE to let us know of any other topics surrounding AI within contact centres that you would like to be discussed throughout the series.