Sentient Assist+ - Real time assistance to agents

WHAT:
MONITOR AGENT CONVERSATIONS IN REAL TIME AND OFFER THEM ASSISTANCE; INVITE HELP FROM SUPERVISORS FOR CHALLENGING SITUATIONS

FOR:
AGENTS AND SUPERVISORS

LIVE RECOMMENDATIONS AND GUIDANCE TO AGENTS - based on current most successful interactions and process milestones/ events

ESCALATION TO MANAGERS IN REAL TIME - to reduce customer and agent churn

FASTER DAILY OPERATIONS:

• Automated notes-generation and summaries

• Easy access to important parts of interactions to save wrap-up time

  SELF-TRAINING FOR AGENTS

• Access to examples of successful calls

• Built into your existing agent desktop