Whether it’s transportation, healthcare, public safety, defence, or human services, government agencies all suffer the same issue: making sense of terabytes of unstructured data in order to improve services.
It is humanly impossible to manually review all this data.
Our AI platform connect the dots, identifying patterns causing frustration and disruption for users, and principally removing guess work from the prioritisation of product improvements.
“Companies have already applied advanced analytics to reduce average handle time by up to 40%, increase self-service containment rates by 5 to 20%, all while improving customer satisfaction and employee engagement. ”