With financial services being one of the most heavily regulated industries in the world, full transparency across customer and employee interactions is crucial for ensuring compliance and providing fair service to customers.
However, manual reviews to locate potential issues are slow, costly, and unscalable.
Our conversational analytics platform alerts users in real-time to urgent customer experience priorities and surfaces non-compliant practises - avoiding companies fines, loss of business, and a damaged reputation.
Case Study #1:
Complaints management with unified view
Case Study #2:
Ensuring fair outcomes for vulnerable customers
Case Study #3:
Increasing the conversion rate
“It’s rapidly gone from a niche application to a mainstream solution and – we confidently predict – one with huge potential to transform customer service across the banking and financial services sectors.”