Sentient Automate Opportunity - Call for Participation
Sentient Machines is excited to announce a Call for Participation to organisations seriously interested in introducing AI and automation into their contact centre interactions. This is a unique partnership opportunity to tailor a bespoke Sentient Automate system to your business requirements, with the opportunity of funding by Sentient Machines and Innovate UK (subject to final evaluation and terms).
Sentient Automate is a conversational voice-bot that transforms customer experience by resolving less complex, repetitive cases immediately and delegating intelligently any unresolved calls to skilled agents, thus saving massive costs while giving your support lines 24/7 availability.
Whether you are at the start of your exploration into the possibilities of automation or are ready to go, get in touch by completing the registration form now.
Following initial evaluation of your submitted form, we will be in touch to discuss more details with you.
WE TAKE YOUR PRIVACY AND PERSONAL DATA SERIOUSLY. The details you provide below will be used solely for the purposes of evaluating the suitability of your organisation to participate in the Sentient Automate opportunity, and will not be shared with any third parties.
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Frequently Asked Questions
What is Sentient Automate?
Sentient Automate is a conversational voice-bot that transforms customer experience by resolving less complex, repetitive cases immediately and delegating intelligently any unresolved calls to skilled agents:
This automation has the potential for massive cost reduction
And transforms customer experience by minimising waiting times for less complex queries
and enabling 24/7 availability for support lines - a dream for many companies, and especially their customers, that is now a reality.
Surprisingly, almost 70% of customer interaction is still via the phone. Yet, due to poor handling of customer calls, companies lose almost $6 trillion* annually, due to customers churning to competitors (Source: Accenture 2013 Global Consumer Pulse Survey Global & U.S. Key Findings: URL)
Our platform reduces customer churn by listening to what 100% of your customers really want, automating repetitive calls and transforming agent responses and productivity.
What benefits can I expect?
Sentient Automate is aimed to reduce call waiting times to zero, and improve customer experience by at least 60%. It also offers 247 availability of your support lines and cost savings of at least 25%.
If I am selected for a trial, can I also benefit from using Sentient Analytics?
Yes. Sentient Automate is a complementary solution to Sentient Analytics.
Who should register?
Companies who are striving for excellence in customer service, and understand the value of innovation in order to become industry leaders.
What will happen to my data?
The data you submit above will be used to evaluate the suitability of your organisation to benefit from Sentient Automate. We will not be using your data for any other purposes.
All our systems are secure and fully encrypted. We have a Cyber Essentials certificate, and all our systems run on platforms that are ISO 27001 certified.
How secure are your systems?
Sentient Automate doesn't really fit my requirements, but Sentient Analytics sounds very interesting. Could we use Sentient Analytics without Automate?
Yes. We are here to answer your requirements, and if Sentient Analytics without Automate is more suitable for your needs, then please get in touch by sending us an email to firstname.lastname@example.org.
14th September 2018 – Registrations open.
3rd October – Registrations close (extended).
5th October 2018 – First selection notification.
8th October 2018 –Project kick off.
About Sentient Machines
Sentient Machines is founded by Dr Damljanovic, a world-class expert on Natural Language Processing, who has worked with the SRI team who developed Siri, before it was acquired by Apple. She has published more than 40 publications cited over 1200 times, and a book on text analytics. Danica's passion for language and AI is embedded in Sentient Machines, where they have built an advanced AI platform that can analyse and improve human communication using natural language.
The platform not only analyses 100% of speech and sentiment in order to transform the future of customer experience in call centres, but it can also significantly boost company productivity - a win/win.