We analyse ALL your customer interactions and identify those critical for your business. Not only that, we’ll instantly point you to the bits that are critical.
Fully tailored to your business and driven by our cutting edge Artificial Intelligence.
So you can focus on things that matter.
Military grade security with our cloud-based platform:
FSQS (Financial Services Qualification System) is a community of financial institutions including banks, building societies, insurance companies and investment services, collaborating to agree a single standard for managing the increasing complexity of third and fourth-party information needed to demonstrate compliance to regulators, policies and governance controls.
✓ High-risk conversations
✓ 100% FCA compliance
✓ Boost NPS promoters
✓ Military grade GDPR security
✓ Vulnerable customer alerts
✓ Reduce complaints
✓ Lower costs, boost revenue
✓ Multiple languages
Our seamlessly integrated, user friendly, real time platform…
Categorises and flags emerging issues, non-compliance, and agent performance challenges, including otherwise difficult to identify dimensions such as empathy and listening
Eliminates the need for manual Quality Control and improves training effectiveness
Is powered by 25 proprietary, proven, real AI algorithms
“The Sentient platform let me identify which agents needed further training - saving me time by reducing the amount of people I had to coach, but also allowing me keep on top of my training requirements for those agents most in need.”
WATCH THE FULL INTERVIEW WITH PHILL TO LEARN ABOUT HIS EXPERIENCE WITH SENTIENT ANALYTICS:
UNIQUE BENEFITS
We’ll identify speaker roles such as agent and customer, offering a spotlight for attention depending on whether you’re exploring agent performance or customer preferences.
AGENT TRAINING
Detailed agent & customer emotion insights to enhance performance management & improve customer experience. Analyse sales effectiveness and reasons for missed opportunities.
QA AND COMPLIANCE
Highlights important events & hidden trends in 100% of calls, ensuring attention is drawn where it's most needed in order to provide fair & ethical service to your customers.
CUSTOMER INSIGHTS
Our unique algorithms mine unexpected customer insights from your data such as reasons for complaints and root cause analytics, and provides you actionable intelligence to optimise outcomes.
HOW ARE WE DIFFERENT?
We’ve spent years defining context-aware emotion categories and currently boast 25+ algorithms able to identify concern, confusion, frustration, irritation, happiness, excitement and much more.
Smart algorithms learn as you go and allow you to give feedback - saving you time and money with no manual annotation or tagging.
You’ll be up and running on our pre-built dashboard within a matter of days using our out-of-the-box instant deep insights.
Flexible pay-as-you-go service with no hidden costs - only pay for what you need.
Our team of experts from academia and industry understand the emotional complexities within communication and share direct benefits of this knowledge through our technology.
We’re proud that our unique sentiment index and automated agent scoring is in a direct correlation with CSAT, NPS, and sales outcomes - offering you a chance to explore beyond the score.
We’ll give you premium access to our operational support team for the first 6 months to help you extract instant value, and will continue to offer sustainable support beyond this.
*According to MIT Technology Review, 40% of "AI" companies don't use any AI at all and rely on manual human analysis. Sentient Machines are proud to use only REAL, ETHICAL AI.
“Research by DMG Consulting indicates that speech analytics in contact centres pays for itself in less than one year, and Techtarget reports that it can pay for itself in as little as three months.”