Sentient Insights

WHAT:
DETECT EMERGING TRENDS ACROSS 100% OF YOUR CUSTOMER INTERACTIONS

FOR:
CEOS/GROWTH AND STRATEGY/MARKETING

DECIPHER YOUR NPS - We’ll leverage corporate metadata to extract the reasons behind your customer behaviour.

ROOT CAUSE ANALYSIS - Our algorithms will extract the reasons for calls, and automate a conversation summary - saving agents time and increasing productivity.

EMERGING TRENDS IN REAL-TIME - Our platform will surfacing what customers like or dislike about your products or services, enabling full transparency to your customer interactions and giving you the power to keep customer needs at the heart of every decision you make.