"We are delighted to partner with Genesys to offer their clients a seamless experience, transforming the bottom line with empowered real time AI. Deep auto generated Insights Identify Sales Opportunities, Increase customer happiness and prevent churn whilst removing compliance risk. I'm excited to bring this incredibly powerful and affordable tool to all Genesys customers." Dr Danica Damljanovic, Founder of Sentient Machines Read the full press release here.

The partnership of Artisiam and Sentient Machines brings new levels of insight to customer conversations regardless of complexity or media.

The ALTO approach and AI-driven machine learning not only improves your current customer experience, but allows you to adapt and morph your own processes to the actuality of customer behaviour. 

Analyse

Learn

Test

Observe

This methodology highlights pain points and rapidly 'heals' broken processes where customer needs are not being met.

“We are proud of how easy we have designed our platform to be made bespoke for any sized business, and are very excited to bring this ground-breaking technology to all Zendesk customers.” Read the full press release here.

— Dr. Danica Damljanovic, CEO and founder of Sentient Machines

Assist+ integration with Verint real time agent assistant offers ultimate transformative AI-powered assistance.

Assist+ generates suggestions to be offered to agents in real time, to complement and enhance the existing functionality, by scanning more than 50 behaviours, emotions, and events, and triggering suggestions to improve outcomes of each interaction.

If beneficial, Assist+ is able to leverage the Verint real-time transcription, and Verint Real Time Agent Assist can consume Assist+ output either as triggers or notifications, or both.