Sentient QA & Compliance

WHAT:
IMPROVE QA EFFICIENCY AND REDUCE COMPLIANCE RISK

FOR:
QUALITY ASSURANCE, RISK AND COMPLIANCE LEADS

REAL-TIME IDENTIFICATION OF VULNERABLE CUSTOMERS - With our unique algorithms capturing both lexical and acoustic sentiment, we offer high quality insights to help you identify vulnerability and prioritise service to those most in need.

DYNAMIC SCRIPTING - Identify script and procedural adherence to ensure compliance across all interactions. Simply Define what you’re looking for within minutes and let our algorithms do the rest.

EFFECTIVE QUALITY MANAGEMENT - The platform will give a score to each customer interaction from -1 to 1. So we’ll highlight not only which interactions are worth looking into, but also which parts of each interaction, saving you thousands of hours.