Operating a subscription-based service in a notoriously competitive market means Telecommunications companies are at constant risk of losing customers.
Currently, many have no technology in place to combat this.
Conversational analytics identifies emotion, keywords and triggers related to churn, giving users power to identify and best serve their most at-risk customers.
“Knowing what causes some customers to churn faster than others using an AI-based analysis of customer journey data helps define new campaigns to keep them.”