Sentient Training

WHAT:
AGENT INSIGHTS TO INCREASE PRODUCTIVITY AND TRANSFORM CUSTOMER EXPERIENCE

FOR:
QA/TRAINING/CONTACT CENTRE OPERATIONS

For each member of your team, you’ll see specific metrics highlighting where focus should be placed for learning and development.

The dashboard will identify who needs more training in skills such as:

• Empathy

• Listening

• Turning frustration into happiness

• Use of positive language and tone

Use these insights to understand your team’s strengths and weaknesses in order to drive transformative outcomes such as:

• Increased sales

• Reduced churn

• Increased CSAT and NPS