Transform Your Contact Center with Genesys empowered by Assist+
Revolutionize agent productivity and customer satisfaction with real-time feedback powered by AI
In today’s fast-paced world, customer experience is the key to standing out. That’s why Sentient Machines, a leader in AI-driven customer interaction technology, is proud to introduce Assist+, an innovative product designed exclusively for Genesys customers. Assist+ brings the power of real-time feedback directly to your contact center agents, enabling unprecedented levels of productivity and competency.
Why Assist+ is the Ultimate Tool for Genesys Users
Assist+ is the game-changer your contact center has been waiting for. Built on Sentient Machines' cutting-edge AI technology, it seamlessly integrates with the Genesys platform to provide these key benefits:
Real-Time Feedback: Empower agents with instant insights to improve communication, empathy, and resolution times during live customer interactions.
Boost Productivity: Handle more queries with greater efficiency. Assist+ reduces response times and helps agents handle more queries with confidence, leading to better overall efficiency.
Continuous Growth and Competency Development: Personalized coaching moments embedded in workflows ensure that agents continuously improve their skills and deliver exceptional customer experiences.
Seamless Integration with Genesys
Assist+ is tailored to work hand-in-hand with Genesys, leveraging its robust features to maximize impact. Integration is simple and efficient, ensuring you can start reaping the benefits without disrupting your operations:
Connect: Enable Assist+ in Genesys (No code required)
Empower: Provide agents with real-time feedback.
Succeed: Improve customer satisfaction and business outcomes.
Key Integration Benefits:
Syncs effortlessly with Genesys’ omnichannel capabilities.
Provides detailed analytics through Genesys dashboards.
Aligns with Genesys’ workforce engagement tools to deliver a unified agent experience.
See Assist+ in Action Today
Join the growing list of forward-thinking companies that are leveraging the combined power of Sentient Machines and Genesys. Assist+ is here to help your agents succeed, your customers stay happy, and your business grow.
Ready to see Assist+ in action?
Contact us today to schedule a personalized demo and discover how Assist+ can transform your contact center. Email hello@sentientmachines.tech or call us at +44 20 3468 3476