BSC, THE CHARTERED INSTITUTE FOR IT
We have seen a rapid growth of AI-enabled applications in recent years, with breakthroughs in areas from Computer Vision to Speech Processing. Understanding spoken language is one of the most challenging areas of AI, as it involves interpretation of human language which is often ambiguous, but also dependent on many other communication sources such as gesture, previous knowledge, or context.
In this talk, we discussed how AI can be used in practical applications to help people communicate smoothly using natural language. This is especially important in call centres where emotions such as anger or frustration can cause miscommunication and significantly affect agent productivity and customer satisfaction.
Read my blog post inspired by this talk HERE.